The Importance of Customer Service: 3 Things to Look for when Choosing a Zero-Turn Mower Brand

When investing in a zero-turn lawn mower, quality and performance are two key factors, but how the company treats you after your purchase is just as important. Customer care can make all the difference in guaranteeing a positive ownership experience and lifelong partnership. From troubleshooting support to hassle-free warranty claims, the level of service a company provides can have an impact on everything from downtime to overall satisfaction. 

When doing research on potential zero-turn mower brands to work with, it’s important to also include warranties and customer service policies. Not sure what to look for? This guide outlines things you should consider when choosing a company to purchase from. 

1

Availability When You Need Them Most

Issues don’t always occur during standard business hours, so it’s important to look for a company that will help you no matter the time of day. Choosing to purchase from a company that offers extended or 24-hour support will ensure that you get help when you need it most, so you can get back to work as soon as possible. Whether it’s a quick question or an urgent issue, having a responsive team supporting you can save time and frustration. 

It's also important that you understand how to use your mower effectively. If you’re having difficulties and trying to learn the ropes of how your zero-turn mower works, you’ll want to work with a company that is there to support you every step of the way whether it’s through live troubleshooting, product demos, or hands-on support. 

2

Proactive Warranty & Fast, Free Replacement Parts

Dealing with warranty claims can often be frustrating, and you can be left waiting for weeks to receive replacement parts. That’s why when researching companies to work with, you want to pay close attention to their warranty policies. With the right company, submitting warranty claims can be easy and hassle free, so you can have the problem solved in no time. Some companies will work with their equipment dealers to handle the warranty claim from start to finish so that your claims are processed as quickly as possible.  

Along with the warranty, you also want to consider what the company’s parts shipping policy is. When a part needs replacing, it’s important you get it as soon as possible so you can get back to your work. Make sure to choose a company that prioritizes fast, free shipping on warranty parts to guarantee quick repairs and minimized downtime.  

3

Listening to Your Feedback

Top brands don’t just provide great products, they actively improve based on real customer experiences. Oftentimes, companies will ask for feedback but do nothing about it. Brands that listen to feedback and innovate their products based on what their customers have to say show a special dedication to innovation and customer satisfaction. When it comes to the equipment, you’re the one using it, so your feedback is what matters most. 

Choosing a lawn mower goes beyond the performance – it’s also about the support you receive long after your purchase. From accessible customer service to hassle-free warranty claims and quick shipping on parts, the right brand will have your back when you need it most. When evaluating your options for a zero-turn mower, be sure to pick a company that prioritizes its customers, ensuring a reliable partnership for life.